Return policy

If you buy in quality as a consumer customer, Ridewill guarantees you the right of withdrawal as per the regulations. Here's how you should do it:

What is the right of withdrawal?

Ridewill guarantees the consumer to exercise the right of withdrawal pursuant to art. 64 and following of Legislative Decree no. 206/2005, if the Customer is a consumer (i.e. a natural person who purchases the goods for purposes not related to his professional activity, or does not make the purchase by indicating a VAT number in the order form to Ridewill.it), has the right to withdraw from the purchase contract for any reason, without any penalty. and without prejudice to what is indicated in the following points.

When is Is the right of withdrawal applicable?

The right of withdrawal is subject to the following mandatory conditions:

- The right applies to the product purchased in its entirety; it is not it is possible to exercise withdrawal only on part of the purchased product (e.g.: accessories, attached software, etc...);
- The right does not apply to audiovisual products, consumables, or sealed computer software. (including those attached to hardware material), once opened;
- The purchased good must be intact and returned in the original packaging, complete in all its parts (including packaging and any documentation and accessories: gaskets, screws, bolts, etc.); to limit damage to the original packaging, we recommend placing it in a second box, on which to affix the WITHDRAWAL CODE issued by Ridewill; In all cases, affixing labels or adhesive tapes directly to the original packaging of the product should be avoided;
- The goods subject to the exercise of the right of withdrawal must be returned in a normal state of conservation, as they have been kept and possibly used with the use of normal diligence: therefore, used products which show signs of damage or dirt and which consequently can no longer be used will not be accepted. consider themselves intact;
- The goods subject to the exercise of the right of withdrawal must bear the same serial number present on the Ridewill sales invoice; if the goods have a different serial number from that indicated on the invoice, the return will not be made. accepted and the product will be made available to the Customer for its return, simultaneously canceling the withdrawal request.
- Shipping costs incurred during the order phase will not be refunded.

Who is responsible for shipping costs?

Shipping costs relating to the return of the goods are borne by the customer. The shipment, until the certificate of receipt in our warehouse, is under the complete responsibility of of the customer. And’ It is also necessary to specify WELL VISIBLE THE WITHDRAWAL NUMBER on the package which must be sent back to Ridewill within 10 working days.

In case of damage to the goods during transport, Ridewill will give communication to the Customer of the incident (within 5 working days of receipt of the goods in their warehouses), to allow him to promptly file a complaint against the courier he has chosen and obtain reimbursement of the value of the goods (if insured); in this case, the product will be made available to the Customer for its return, simultaneously canceling the withdrawal request.

Ridewill is not responsible in any way for damage or theft/loss of goods returned by uninsured shipments. The return costs and the means to be used are the responsibility and responsibility of the customer. of the Customer who will not come compensated in the event that the goods are lost or damaged.

The purchased goods must be intact, packaged in their original packaging and complete with any manuals without any defects. Otherwise Ridewill will deduct the amount by mutual agreement with the customer a percentage between 10% and 50% of the current value of the asset, as the product itself cannot be resold again.

To whom does the right of withdrawal not apply?

The right of withdrawal is regulated by the Consumer Code and concerns only remote sales between the seller (Ridewill.it) and non-professional private consumers, therefore if you are a VAT number or a company you will not be able to exercise the right of withdrawal.

- The right of withdrawal does not apply to professionals and companies to whom it is invoice was issued not falling within private entities.
- The right of withdrawal is not applicable for collections of goods on site as they can be viewed at the time of collection.

How to make the request?

Within fourteen (14) days of delivery of the goods, the consumer must communicate to Ridewill that he wishes to exercise the right of withdrawal by completing the appropriate form. form or by sending a registered letter with acknowledgment of receipt to the following address:

Ridewill srl - Via Socrate 6, 22070 Casnate con Bernate (CO)

Expressly and clearly indicate item code - order number - reason for withdrawal otherwise the communication of withdrawal will not be issued. considered valid.

When will he come Have you received a refund?

Once the condition of the goods has been verified, Ridewill will provide upon issuing a credit note for the entire amount paid by the Customer. Within the period of fourteen (14) days the the credit note will be reimbursed using the of receipt of the original payment at the time of the order. Some credit card networks may experience delays in crediting.